How Can We Help?
Large Order Courier Delivery (1-2 days)
No need to pay extra for a tracked courier delivery!
🚚 Our 1-2 day courier delivery service is tracked from our door to yours. Tracking and delivery photo as standard.
For larger / bulkier orders we dispatch via a tracked courier service. Depending on your order and location we use Parcelforce or DPD.
📦 How long before you send my order out?
If you place your order Monday-Saturday before 16:00 your order will be picked, packed and sent out the very same day.
📍 How do I track my order?
Once your order is completed you will receive an email with your tracking details. Hit the Track button and you will be taken to the courier tracking page. From there you can see where in the process your order is. Once your delivery is due, you will also be advised of the estimated delivery slot.
🚪 What if I’m not going to be in?
No worries! On the courier website you can choose where to leave your order. This can be a Safe Place (i.e. Porch, Shed etc.) or with a nominated Neighbour. Once you order is delivered you should receive notification of where and a photo to prove.
❓ My order hasn’t arrived?
Firstly, we apologise about this. If it has been longer than 5 working days since we sent your order, please get in touch. You can reply to your order email or send us a message on Facebook Messenger or call us on 0191 580 5866. Please have your order number handy.
We can then chase the courier and find out what’s going on.